It won't be long before you're off to Mexico!
Click for information on Traveling with medication
I want to make sure you have all of the documentation you need for travel so you can be through customs and immigration as quickly as possible. Grab your passports and flight information and fill them out online (if required) to save yourself time at the airport.
The Cancun arrival process has been simplified, and you no longer need to fill out an immigration form (paper or digital) prior to or on arrival.
Once you deplane, you will be directed to (or choose) one of 2 options for going through immigration
(option 2 available in terminals 3&4 only)
Option 1) The normal immigration lines where you will speak to an agent, and have your passport stamped. Please keep your physical or digital boarding pass until you clear immigration in case it is needed.
Option 2) The electronic passport control machines (only available for 18 years old and up). If you go through these machines, please enter and scan your passport. Wait for your photo to be taken and collect your receipt with the QR code. Make sure to retain your receipt as you may be asked for this upon departure from Mexico.
(at this time, you do not need to go online and fill anything out regarding that QR code receipt. simply hold on to it until departure).
After immigration, you will pick up your bags at the carousel, and you may be selected to have your bags checked.
The Visitax is a mandatory tax that can be paid prior to arrival in Mexico or during the stay. You may or may not get asked to show proof of payment on departure. It is 259mxn pp (approximately 15USD) and the correct website to pay is Visitax. Any other website is scam.
Here is a diagram of the Cancun airport for arrival. Your trip includes transfers and the transfer people will always be outside of the airport. Do not stop in the timeshare area. They are very tricky and can make you think they are your transfer company and you'll end up paying for transfers again. Always follow the instructions included in your documentation
